TERMS OF USE

Last updated: August 19, 2026

OVERVIEW

Welcome to Dialog! The terms "we", "us" and "our" refer to Dialog. Dialog operates this store and website, including all information, content, features, tools, products and services, in order to provide you, as a customer, with a personalized shopping experience (the "Services").

The terms and conditions below, along with the policies referenced herein (the "Terms of Use"), describe your rights and responsibilities when using the Services, including our Privacy Policy, Refund Policy and Shipping Policy set out below.

Please read these Terms of Use carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Use, you represent that you have reached the age of majority in your state or province of residence, and you give us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or otherwise manage.

To use the Services, including to access or browse our online store or to purchase any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is accurate, current and complete, and that you have all necessary rights to disclose such information.

You are solely responsible for the security of your account credentials and any activity related to your account. You are not permitted to transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We have made every effort to accurately display our products in our online store. Please note, however, that the colors or appearance of products may differ from what is shown on your screen depending on the type of device you use to access the store, as well as its settings and configuration.

We do not guarantee that the appearance or quality of the products you purchased will meet your expectations or be identical to what is presented in our online store.

All product descriptions are subject to change at any time, without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Dialog reserves the right to accept or refuse your order, for any reason, at its discretion. Your order is only considered accepted upon written confirmation from Dialog. We must receive and process your payment before your order is finalized. Please review your order carefully before submitting it, as Dialog may not be able to accept cancellation requests once an order has been confirmed. In the event of a refusal, modification or cancellation of your order, we will attempt to contact you using the email address, billing address and/or phone number provided at the time of the order.

Your purchases are subject to our Refund Policy and Shipping Policy set out below.

You represent and warrant that your purchases are for personal or household use only, and not for commercial resale or export.

SECTION 4 - PRICING AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time of order and will be indicated in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling fees, customs duties or import charges.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store. You agree to promptly update your information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) your credit card information is accurate, correct and complete, (ii) you are authorized to use such card for the purchase, (iii) charges incurred will be honored by your card issuer, and (iv) you will pay charges incurred at the posted prices, including shipping and handling fees and all applicable taxes.

SECTION 5 - SHIPPING POLICY

We ship all orders within 3 business weeks from the date of purchase.

You'll receive a shipping confirmation email with tracking information once your order is on its way. Delivery times may vary slightly depending on your location and local carrier delays.

We cannot be held responsible for shipping or delivery delays. All delivery times indicated are estimates and are not guaranteed. We disclaim any liability for delays caused by carriers, customs procedures or any event beyond our control. Once products are handed over to the carrier, ownership and risk of loss transfer to you.

Questions about your order? Reach out to us at hi@dialogsocialclub.com.

SECTION 6 - REFUND POLICY

All sales are final. Due to the nature of our embroidered, small-batch products, we don't accept returns or exchanges — please check sizing carefully before ordering.

Damaged items: If your item arrives severely damaged, contact us within 7 days of delivery at hi@dialogsocialclub.com with your order number and photos. If approved, we'll offer a replacement or refund.

For any other questions, reach out to hi@dialogsocialclub.com.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, photographs, videos, graphics, product reviews, audio content, as well as their design, selection and arrangement, are the exclusive property of Dialog, its affiliates or its licensors. They are protected under Swiss, European and international patent, copyright and intellectual property laws.

Any use, reproduction, republication, modification or distribution of our images or any other visual content, without clear attribution (to "Dialog") and without our prior written authorization, is strictly prohibited and legally actionable. This includes, without limitation, use of our images on social media, websites, print materials or any other medium, whether for commercial or non-commercial purposes. Any confirmed violation may result in a request for immediate removal, a claim for financial compensation and/or legal action, in accordance with Swiss and international copyright law.

These Terms authorize you to use the Services solely for personal, non-commercial purposes. You are not permitted to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material found on the Services without our prior written consent. All rights not expressly granted in these Terms are reserved by Dialog.

Dialog's names, logos, product and service names, designs and slogans are trademarks of Dialog, its affiliates or its licensors. You may not use them without Dialog's prior written permission.

SECTION 8 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control or input over.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 9 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.

SECTION 10 - PRIVACY POLICY

Dialog operates this store and website in order to provide you, as a customer, with a personalized shopping experience. This section describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

Please read this section carefully. By accessing and using our Services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described here.

Personal information we collect or process

"Personal information" means information that identifies, or could reasonably be linked to, you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact details — including your name, address, billing address, shipping address, phone number and email address.
  • Financial information — including credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information — including your username, password, security questions, preferences and settings.
  • Transaction information — including items you view, place in your cart, add to a wishlist, purchase, return, exchange or cancel, as well as your past transactions.
  • Your communications with us — including information you include in your communications with us, for example when you send a customer service inquiry.
  • Device information — including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information — including information about your interaction with the Services, such as how and when you access or interact with them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you — including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services — including from your device when you use our products or services or access our website, and through the use of cookies and similar technologies.
  • From our service providers — including when we engage them to implement certain technologies, and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • To provide, tailor and improve the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, process your orders, remember your preferences and items you're interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, enable you to post reviews, and create a personalized shopping experience.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or on other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or respond to fraudulent, illegal, dangerous or malicious activity, protect public safety, and secure our services.
  • To communicate with you. We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
  • For legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, investigate or take part in civil discovery proceedings, litigation or other legal proceedings, and to enforce our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

  • With service providers and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment and shipping).
  • With business and marketing partners to provide you with marketing services and advertisements. Depending on where you live, you may have the right to ask us not to share information about you for purposes of showing you targeted advertising and marketing based on your online activity with different merchants and websites.
  • When you direct or request us to disclose information to third parties, for example to ship you products.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation, to enforce applicable terms of service or policies, or to protect or defend the Services, our rights, and the rights of our users or third parties.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal information about children who have not reached the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on factors such as the need to retain that information to manage your account, provide the Services, comply with our legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may only apply in certain circumstances and, in some cases, we may decline your request as permitted by law.

  • Right to access / right to know — you may have the right to request access to personal information we hold about you.
  • Right to delete — you may have the right to request that we delete personal information we hold about you.
  • Right to correct — you may have the right to request that we correct inaccurate personal information we hold about you.
  • Right to data portability — you may have the right to receive a copy of your personal information and request its transfer to a third party, in certain circumstances.
  • Managing communication preferences — you can opt out of receiving promotional emails at any time using the unsubscribe link included in our emails.

If you are a resident of the UK or the European Economic Area, you may also exercise the following rights, subject to applicable exceptions and limitations:

  • Right to object / restrict processing — you may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
  • Right to withdraw consent — where we rely on your consent to process your personal information, you have the right to withdraw it at any time.

You can exercise these rights by contacting us at the contact details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, to the extent permitted by applicable law.

Complaints

If you wish to raise a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside. Where we transfer personal information outside the European Economic Area or the UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or an equivalent mechanism issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of protection.

Changes to this section

We may update this Privacy Policy section at any time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable and non-exclusive license to use, reproduce, modify, publish, distribute and display such Feedback for any purpose, including commercial purposes. We have no obligation to maintain the confidentiality of your Feedback, provide compensation for it, or respond to it.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain information that includes typographical errors, inaccuracies or omissions, including regarding product descriptions, pricing, promotions, offers, shipping charges, transit times or product availability. We reserve the right to correct any such errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice.

SECTION 13 - PROHIBITED USES

You may only access and use the Services for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable regulation, rule or law; (c) to infringe upon or violate the intellectual property rights of Dialog or third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage or intimidate any person; (e) to submit false or misleading information; (f) to transmit spam or unsolicited promotional material; (g) to impersonate or attempt to impersonate any person or entity.

You also agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services, including our images and visual content; (c) collect or track the personal information of others; (d) use any robot, spider, scraper, crawler, data mining or extraction tool, automated device, or AI tools (including agentic AI) to access the Services; (e) interfere with, circumvent or disable any security-related features of the Services. We reserve the right to suspend, disable or terminate your account at any time if we determine that you have violated any provision of these Terms.

SECTION 14 - AGENTS

This section applies if you use, enable or otherwise cause the deployment of an Agent (any software or service acting autonomously or semi-autonomously on behalf of a person or entity) to access or interact with the Services. Agents must clearly identify themselves in all requests, must not conceal or misrepresent that they are an Agent, must honestly respond to any inquiries regarding whether interactions come from a human or a computer, and must not bypass any measures we use to control Agent access to the Services.

SECTION 15 - TERMINATION

We reserve the right to terminate this agreement or your access to the Services, at our sole discretion, at any time and without notice. You will remain liable for all amounts due up to and including the date of termination. Sections that by their nature should survive termination (including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Privacy Policy) shall continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

UNLESS OTHERWISE EXPRESSLY STATED BY DIALOG, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DIALOG, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PROCURED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Dialog and our affiliates, partners, officers, directors, employees and service providers from any claim, loss, damage or liability, including reasonable attorneys' fees, arising from your breach of these Terms, your violation of any law or third-party right, or your access to and use of the Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms constitute the entire agreement between you and Dialog and supersede any prior agreements.

SECTION 21 - ASSIGNMENT

You may not assign or transfer these Terms, or any of your rights or obligations under them, without our prior written consent. We may transfer or assign these Terms without your consent.

SECTION 22 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with Swiss law. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Canton of Vaud, Switzerland.

SECTION 23 - CHANGES TO THESE TERMS

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms at any time by posting updates on our website. Your continued use of the Services after any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Use, our Privacy Policy, Refund Policy or Shipping Policy should be directed to us at hi@dialogsocialclub.com.

Dialog
hi@dialogsocialclub.com
Route de la Cita 16, 1092 Belmont-sur-Lausanne, Switzerland

For the purposes of applicable data protection law, we are the controller of your personal information.
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